Knowing a person is to discover the stereotype that we were applying and to dispel it! Hidden hostility and resentment in the doctor-patient relationship puts the doctor at risk of clinical errors. Those who don’t know their areas of irritability are at the mercy of their negative emotions. There is no possibility for empathy without developing patience.Įmpathy, in contrast to the sympathy of friendships, maintains an emotional distance from the patient's suffering to enable better and fairer decisions. In the first minutes of the interview, especially, if we let the patient talk, we may extract rough diamonds which may not re-emerge. Those who allow the patient to talk get stories. Those who ask get answers, but only answers (Balint M, 1961). Only the curious listen well, others become bored. Listening is predicting what will be said and being surprised when it does not match. The importance of non-verbal communication.Good communication versus poor communication.When the doctor and patient speak different languages.Textual reading and suggested addition techniques.Active listening 'the interview leak point' and the technique of 'pulling the thread”.Exploring beyond the apparent presenting complaint.Exploring part of the consultation: the semi-structured interview.Establishing a relationship: the impression the Doctor forms of the patient.Heather Beaumont Fecha: 15-04-2016 ISBN: No disponible
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